These program summaries are for your convenience. Full page descriptions of all programs (including the learning objectives) are available upon request.  Indicate which programs you would like to see more information about and our staff will email it to you promptly.
 

GIFTS FROM THE HEART:
Life Balance Skills for Healthcare Professionals
 

 Surviving isn’t enough to ensure happiness in today’s fast-paced world. Come learn how to truly thrive by turning the gifts of life lessons into life growth! With her experiences with cancer, divorce, remarriage, and volunteerism, Mary engages the hearts and minds of her audiences in a unique, memorable manner. She encourages people to develop their personal potential for happiness, and life balance through humor and audience interaction. The program focuses on interpersonal development that helps healthcare professionals work effectively with their peers, patients, families, and other staff. This keynote is guaranteed to give participants the strategies they need to work and live with joy, passion and enthusiasm!
 

GIFTS FROM THE HEART:
How To Live A Joy-Filled Life Everyday!
 

Surviving isn’t enough to ensure happiness in today’s fast-paced world. Come learn how to truly thrive by turning the gifts of life lessons into life growth! With her experiences with cancer, divorce, remarriage, and volunteerism, Mary engages the hearts and minds of her audiences in a unique, memorable manner. She encourages people to develop their personal potential for happiness, and life balance through humor and audience interaction. The program focuses on interpersonal development that helps healthcare auxilians work effectively with their peers, patients, families, and other staff. This keynote is guaranteed to give participants the strategies they need to work and live with joy, passion and enthusiasm!
 

MAGNIFICENT MULTI-TASKING:
6 Strategies To Juggle Your Time, Keep Your Sanity & Retain Your Staff!
 

Healthcare professionals are magnificent, multi-skilled, multi-talented multi-taskers! Today’s challenge in the business of healthcare delivery is to know which balls to keep juggling and which to discard. Prioritizing our time, talent, and resources is vital to successful program development and ongoing professional development. Come learn success strategies regarding six standards of professional healthcare management: Staff Retention, Interpersonal Relationships, Service Excellence, Problem-Solving Techniques, Time Management and Life Balance.
 

Everyone has problems. Work problems, people problems…they make our blood pressure go up and our joy in living go down. It doesn’t have to be that way! Learn what motivates difficult people to do the things they do. Come full circle by learning how strong leaders turn problems into challenges to be conquered through consensus, networking, and intuitive thinking!
 

Stress is not completely bad. Positive stress can motivate you towards your goals and help you meet deadlines. Negative stress can make you miserable and adversely affect health, wealth and relationships. Explore twelve time-proven strategies to go beyond stress management into achieving life balance with Mary McCormack. A 24-year cancer survivor, Mary shares how to enrich your life in a way that is meaningful to you at work and at home. By understanding the triggers that produce negative stress and by utilizing effective coping skills, you can maximize productivity and minimize burnout. Come laugh, live and learn how to turn stress into success!
 

The impossible happens and the fury of Mother Nature levels populated areas. What valuable lessons have we learned from recent natural and man-made disasters that will help us be ready for the next major challenge? The best predictor of future behavior is past behavior. This session examines ten best practices that can significantly impact disaster preparation and crisis management. Come learn how to use C.O.P.E. strategies to improve the outcomes of worst case scenarios!
 

KEY CONNECTIONS:
Five Foundations of Bonding Staff/Volunteer Relationships
 

Building positive relationships between volunteers and staff is a key component to effective volunteer services program administration. Using the five foundations of assessment, training, communication, personality pairing and documentation, attendees will be well equipped to foster strong staff/volunteer relationships.
 

THE LAUGHTER FACTOR:
37 Ways To Feel Fit, Funny and Fine!
 

Enter the wild world of the Laughter Factor! Mary McCormack weaves true stories, jokes, silly props and cartoons together to illustrate that humor is an essential part of life balance!  The Laughter Factor will tickle your funny bone and teach you how to feast on funny in your daily diet. During work or play, as individuals or in groups, a hearty, healthy sense of humor makes the tough times easier and the good times better! Learn how to incorporate humor into your personal and your personal life. Come to our session prepared to laugh, grin and giggle! Everyone wins when we value the importance of laughter. You’re sure to go home with ideas to share and a smile on your face!
 

How does the word “staff” apply to volunteers?  Which volunteers need background checks?  Do volunteers need to have evaluations?  This presentation answers these questions and reviews the latest standards to offer practical options for understanding and complying with JCAHO expectations. This interactive program includes current information, humor, shares best practice ideas, and provides opportunities for networking that strengthens all volunteer services programs! With unannounced surveys, tracer methodology, and new standards that explicitly identify healthcare volunteers, JCAHO recognizes the importance and impact that volunteers can have in direct patient contact areas. Come learn how to stay in constant readiness for your patients and for JCAHO!

MAGNETS & MENTORS:
Best Practices for Recruiting and Orienting Volunteers
 

Learn how to attract skilled, long-term volunteers and auxilians to your organization by using innovative recruitment methods and creative training techniques!  The first 30-60 days makes or breaks anew volunteer’s commitment to you.  This program offers dazzling ways to recruit new people and ways you can make orientation interesting, memorable and in compliance with new JCAHO standards for training!
 

Isn't it time to put the "fun" back in fundraising? Learn how creative auxiliaries throughout America raise thousands of dollars and have a great time at the same time! Join Mary as she shares how to engage auxilians and communities in team-spirited fundraising. Time proven techniques simplify the business of project management!
 

Thrift Shops are a win-win proposition for everyone!  We all have things that we no longer need and we all like shopping for bargains.  Marry the two and you have an opportunity to raise significant dollars for your healthcare institution.  Come learn how Thrift Shops all over the country have transitioned from small operations to BIG BUSINESS!  You will leave this session brimming over with great ideas how to start up a new thrift shop or take your existing shop to the next level!
 

Healthcare volunteerism and the role of auxiliaries are at a crucial point of development. Auxiliaries constantly adapt to meet the challenges of health care systems, staff and those we serve. Magical moments happen when you have a clear vision of your purpose and goals, specific plan, and talented auxilians who work together on local, state and national levels. Come learn innovative strategies to re-engineer the image and effectiveness of your organization for now and the future.
 

KEY CONNECTIONS FOR LEADERS:
Five Secrets That Make Organizations Grow and Thrive!
 

Great leadership doesn't just happen. The potential for great leadership is recognized, cultivated, and given the opportunity to grow. Come learn seven secrets how you can use best practice ideas to move your organization to the next level of excellence! This interactive session focuses on how to recruit busy professionals, maximize effective communications, understand group dynamics, develop meaningful recognition programs, and conduct magical meetings that members enjoy attending! Using international best practice ideas, Mary McCormack will focus on specific strategies that turn your most pressing problems into solutions!
 

MORE THAN CHILD’S PLAY:
How To Maximize Volunteer Service Excellence in Pediatric Settings
 

There are both special joys and challenges in serving the needs of pediatric patients. This interactive session focuses on current trends and specific issues that impact effective volunteer utilization including training, resources, infection control, safety/security and program development.
 

ONE SIZE DOES NOT FIT ALL:
Volunteer Recruitment, Recognition, and Retention Strategies That Work!
 

Volunteers and auxiliaries are a vital community resource in health care. It isn't enough to continually recruit new people...learn both how to recruit new volunteers and keep the good people you currently have! This session will help you recognize volunteers in ways that are truly meaningful to them. Explore the five most important reasons volunteers stay and the ten most common reasons they leave. Packed full of time proven ideas, this program will produce measurable results, happy volunteers/auxilians, and appreciative staff through a detailed recruitment and recognition program!
 

DAZZLING I.M.A.G.E.S:
Innovative Recruitment Strategies That Work!
 

If you need more auxilians in your program…if you need specialized volunteers…if you need individuals for those hard-to-fill shifts…this interactive seminar is for YOU!  Come explore the I.M.A.G.E.S. of Strategic Recruitment to learn how to create a dazzling plan that works in this new age of volunteerism!
 

EMPOWERING SERVICE EXCELLENCE:
7 Strategies How to Become the Best of the Best!
 

Come learn how to train others to bcome the best in your industry where every customer is treated like family, and where first class service is the norm rather than the exception!  This session focuses on the concepts of personal ownership, individual commitment, accountability, responsibility, and pride in providing the best service to every customer.
 

BEST PRACTICES:
7 Secrets to Improve Your Program and De-Stress Your Life!
 

Wish you had more time and less stress to better manage your volunteer services program? This best practice session focuses on the four R’s of volunteer administration: recruitment, retention, recognition and risk management through the life balance filters of Time, Treasure and Technology. Come learn the seven secrets of program excellence and personal life balance for busy administrators.